Shipping policy

Last updated: 04/23/2026

This Privacy Policy describes how MIMOTITOS (hereinafter, the “Site”, “we”, or “our”) collects, uses, and protects the personal information of users who access, browse, or make purchases through the website (hereinafter, the “Services”).

For the purposes of this policy, “you” or “user” refers to any person who uses the Site, whether as a customer, visitor, or contact.

We recommend reading this document carefully.


1. POLICY MODIFICATIONS

We may update this Privacy Policy at any time to adapt it to regulatory, operational, or functional changes to the Site.

Modifications will be published on this same page, indicating the corresponding update date.


2. PERSONAL INFORMATION WE COLLECT

We collect different types of personal information depending on the user's interaction with the Site.

2.1 Information provided directly by the user

Includes:

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Order-related information
  • Content of communications with customer service

Failure to provide certain data may prevent the proper provision of the Services.

2.2 Information collected automatically

When the user browses the Site, data is collected automatically through cookies or similar technologies, such as:

  • IP address
  • Device type
  • Browser used
  • Pages visited
  • Browsing time

2.3 Information obtained from third parties

We may receive information from external providers that collaborate in the provision of the Services, such as:

  • E-commerce platforms
  • Payment providers
  • Analytics and marketing tools

These third parties may process data necessary for the proper execution of the contracted services.


3. PURPOSE OF DATA PROCESSING

Personal information is used for the following purposes:

3.1 Order execution

  • Payment processing
  • Management and shipping of orders
  • Communications related to the purchase

3.2 Customer service

  • Management of inquiries, incidents, or requests
  • User support

3.3 Service improvement

  • Analysis of Site usage
  • Optimization of the browsing experience

3.4 Commercial communications

  • Sending promotional information
  • Personalized advertising

The user may object to receiving these communications at any time.

3.5 Security

  • Fraud prevention
  • Protection of the Site and users


4. USE OF COOKIES

The Site uses cookies to:

  • Ensure its proper functioning
  • Remember user preferences
  • Analyze browsing behavior

The user can configure their browser to accept, reject, or delete cookies. However, deactivating them may affect the Site's functionality.


5. DATA SHARING WITH THIRD PARTIES

We may share personal information in the following cases:

  • With providers that perform services on our behalf (payments, shipping, hosting, analytics, customer service)
  • With technology and marketing partners
  • When necessary to comply with legal obligations

Personal data will not be sold to third parties.


6. LINKS TO THIRD-PARTY SITES

The Site may contain links to third-party websites. MIMOTITOS is not responsible for the privacy policies or data processing of said external sites.


7. MINORS' DATA

The Services are not directed at minors. We do not intentionally collect personal information from minors. If detected, it will be deleted.


8. DATA SECURITY

Appropriate technical and organizational measures are applied to protect personal information. However, it is not possible to guarantee the absolute security of data transmitted over the internet.


9. DATA RETENTION

Personal data will be kept for the time necessary to:

  • Fulfill the purpose for which it was collected
  • Meet legal obligations
  • Resolve potential liabilities


10. USER RIGHTS

The user may exercise the following rights:

  • Access to their personal data
  • Rectification of inaccurate data
  • Erasure of their data
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, you must contact us through the channels indicated in the contact section.


11. COMMERCIAL COMMUNICATIONS

The user can unsubscribe from commercial communications at any time via the link provided in the emails or by requesting it directly.


12. COMPLAINTS

In case of disagreement with the processing of their personal data, the user may file a complaint with the competent data protection supervisory authority.


13. INTERNATIONAL TRANSFERS

In the event that data is processed outside the European Economic Area, appropriate safeguards will be adopted in accordance with current regulations.


14. CONTACT

If you have any questions about our return policy, please contact us at: info@mimotitos.com



15. DATA CONTROLLER

The data controller for personal data is MIMOTITOS, unless expressly stated otherwise.