shipping policy

Shipping Policy

This policy regulates the shipping, return, and refund terms applicable to orders placed through the MIMOTITOS website (hereinafter, the “Site”).

We recommend reviewing this information before completing any purchase.

1. SHIPPING ZONES

Currently, we ship within peninsular Spain.

For shipping to other locations, the user may contact us to evaluate potential alternative options.

2. SHIPPING RATES AND DELIVERY TIMES

2.1 Standard shipping

Destination: Peninsular Spain
Cost: €0 (free shipping)
Preparation time: 1 business day
Estimated delivery time: between 1 and 3 business days

The total estimated time from placing the order to delivery is 1 to 5 business days, depending on the time of purchase and logistics operations.

2.2 Promotional free shipping

During certain promotional periods, MIMOTITOS may offer special shipping terms, including free shipping.

These terms:

Are temporary
Apply only during the indicated promotional period
Are automatically reflected in the checkout process

It will not be possible to apply promotional terms retroactively to orders already placed.

3. POTENTIAL DELAYS

Delivery times may be affected by the following situations:

3.1 High demand

During campaigns such as Black Friday, sales, or other promotions, shipping may be delayed by up to 1-2 additional business days.

3.2 Holiday periods

On dates such as:

Summer (July and August)
Christmas
Easter

Transport companies may operate less frequently, which can cause additional delays of between 48 and 72 hours.

MIMOTITOS is not responsible for delays derived directly from logistics third parties, although it will offer assistance in managing incidents.

4. ORDER TRACKING

Once the order has been shipped, the user will receive an email with the tracking number provided by the transport company.

In case of incidents or difficulties in locating the shipment, the user may contact MIMOTITOS, indicating their order number.

5. ORDER MODIFICATION OR CANCELLATION

Once the order is confirmed and processed, it will not be possible to make modifications or cancellations.

It is recommended to carefully verify all data before finalizing the purchase, especially the shipping address.

6. RETURN POLICY

6.1 Right of withdrawal

The user has a period of 15 calendar days from receipt of the order to request a return.

To initiate the process, you must first contact MIMOTITOS, indicating the order number.

6.2 Return conditions

For a return to be accepted, the product must:

Be unused
Be in perfect condition
Maintain its original packaging
Show no signs of use, damage, or tampering

Returns will not be accepted for products that do not meet these conditions.

6.3 Return shipping costs

Shipping costs associated with the return will be borne by the customer, except in the following cases:

Defective product
Incorrect product sent by mistake

6.4 Procedure

Once the return is authorized:

The customer must ship the product
It is recommended to provide a tracking number

Estimated receipt times:

Spain: up to 5 business days
International shipments: up to 10 business days

7. REFUNDS

Once the product is received and its condition verified:

The customer will be notified by email
The refund will be processed within 1 to 3 business days
The amount of the product will be refunded, excluding shipping costs, except in cases attributable to MIMOTITOS

The refund will be made using the same payment method used for the purchase.

8. PRODUCTS NOT ELIGIBLE FOR RETURN

For hygiene and safety reasons, returns will not be accepted for products that have been opened or used when they are items for direct use, such as cosmetic or care products (e.g., balms or other similar products).

9. DEFECTIVE, DAMAGED, OR MISSING PRODUCTS

If the user receives: