return policy

Return Policy

Last update: 04/23/2026

This policy regulates the conditions for shipping, returns, and refunds applicable to purchases made through the MIMOTITOS website (hereinafter, the “Site”).

Users are advised to read these conditions carefully before placing any order.

1. SHIPPING ZONES

Currently, we ship within the Spanish mainland.

If you wish to place an order from another location, you may contact us to assess possible alternatives.

2. SHIPPING TIMES AND COSTS

Standard shipping

Destination: Spanish mainland
Cost: Free shipping
Preparation time: 1 business day
Estimated delivery time: 1 to 3 business days from order confirmation

The total delivery time spans from the order confirmation to its receipt by the customer.

3. POSSIBLE DELAYS

During high-demand periods (such as promotional campaigns, Black Friday, sales, or holidays), preparation and delivery times may be increased by up to 1-2 additional business days.

Likewise, during holiday periods (including summer months, Christmas, or Easter), transport companies may operate less frequently, which may lead to additional delays of 48 to 72 hours.

MIMOTITOS is not responsible for delays caused directly by the transport companies, although it commits to providing support at all times.

4. TRACKING INFORMATION

Once the order is shipped, the user will receive an email with the tracking information provided by the transport company.

In case of incidents or difficulties in locating the shipment, the user may contact us, providing their order number.

5. ORDER MODIFICATION OR CANCELLATION

Once the order is confirmed and processed, it is not possible to make modifications or cancellations.

It is recommended to carefully review all details before finalizing the purchase, especially the shipping address.

6. RETURN POLICY

6.1 Right of return

The user has a period of 15 calendar days from receipt of the order to request a return.

To start the process, the user must first contact MIMOTITOS, indicating the order number and the necessary details to manage the return.

6.2 Return conditions

For a return to be accepted, the product must:

Be unused
Be in perfect condition
Retain its original packaging
Show no signs of damage, dirt, or tampering

Returns of products that do not meet these conditions will not be accepted.

6.3 Return costs

Shipping costs resulting from the return will be borne by the customer, except in cases of defective products or errors in the order.

6.4 Return process

Once the process is authorized:

The customer must ship the product
It is recommended to provide a tracking number
The reception time may vary: Spain: up to 5 business days; International shipments: up to 10 business days

7. REFUNDS

Once the product is received and its condition is verified:

The customer will be notified by email
The refund will be processed within 1 to 3 business days
The product amount will be refunded, excluding shipping costs if applicable

The refund will be made using the same payment method used for the purchase.

8. PRODUCTS NOT ELIGIBLE FOR RETURN

For hygiene and safety reasons, returns will not be accepted for products that have been opened or used when they are items for direct use on the animal, such as: